Support

ISP Solutions

Corporate Level support available 24/7 to eligible customers - speak to the business owner
or senior tech on the mobile number above. Hidden phone numbers not answered at all times.

Before you call or log an e-mail request ticket please understand the high availability agreement below: QldHosting completes host patching on Sunday nights after 22.00HRs. Offering 99.9 percent availability allows for 2 system re starts (reboots) per week. Windows VmWare and Linux systems.

Virtual image customers are encouraged to use patch Tuesday to keep their virtual servers secure as well.

Customer usage patterns since 2003 indicate this time to minimise customer inconvenience.

Please note when calling the support number 0412 265 591, the following must be in place:

1. Your plan must be current up to date and paid in full.

2. Your telephone number must be saved in our system and show up as a real number (no private - unlisted numbers)

3. You must ring during office hours 09.00 - 16.00

4. If we are unavailable, please leave a message this is paramount.

Thank you.

Availability %	Downtime per year	Downtime per month*	Downtime per week
90% ("one nine")	36.5 days	72 hours	16.8 hours
95%	18.25 days	36 hours	8.4 hours
97%	10.96 days	21.6 hours	5.04 hours
98%	7.30 days	14.4 hours	3.36 hours
99% ("two nines")	3.65 days	7.20 hours	1.68 hours
99.50%	1.83 days	3.60 hours	50.4 minutes
99.80%	17.52 hours	86.23 minutes	20.16 minutes
99.9% ("three nines")	8.76 hours	43.8 minutes	10.1 minutes
99.95%	4.38 hours	21.56 minutes	5.04 minutes
99.99% ("four nines")	52.56 minutes	4.32 minutes	1.01 minutes
99.999% ("five nines")	5.26 minutes	25.9 seconds	6.05 seconds
99.9999% ("six nines")	31.5 seconds	2.59 seconds	0.605 seconds
99.99999% ("seven nines")	3.15 seconds	0.259 seconds	0.0605 seconds